We take due care while delivering your order and bear in mind that the actual delivery should resemble the floral arrangement or cake or any product shown on our website.
Because the flower arrangements are hand-made, they may be slightly different from the image shown on the product pages. Sometimes, the substitution of flowers is necessary due to temporary and/or regional unavailability issues. We reserve the right to replace the ordered item in case the actual ordered item is not available to us due to any unfortunate situations or temporary unavailability.
Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues.
In such a cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.
In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.