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Customer Help

Our happiness team is always here to assist.

Call on : 0512-355-4581 (09:00AM to 10:00PM IST)

Common purchase queries answered

Pre-Order Related FAQ

You can create your account on ‘Login & Register’ page. We only need your email account to register on our site. click here to register.

You can write your custom message in ‘order notes’ section in checkout. We will write you message on our default message card and send it along with your order.

We will send your custom message on our default message card without any charges but if you want your own special message card, you can contact on our helpline number.

We ship and deliver all orders according to their mentioned delivery date by customer or as per our delivery policy. 

You can contact our helpline number to update your shipping address within same area. Kindly note once your order is out for delivery than it is impossible to change address.

Currently we are shipping within India only. But we are working hard to increase our delivery services outside of India also.

You can get latest status of your order on ‘Track Your Order’ page or you can directly click here to track your order.

No! our products are inclusive of all taxes. You have to pay only what you see on product pages.

You can contact on our these helpline numbers;
Landline: +91 512-355-4581 (08:00AM to 10:00PM)
Mobile: +91 7080-80-2018 (08:00AM to 10:00PM)
WhatsApp: +91 7080-80-2018 (09:00AM to 05:00PM)

Email Sales: sales@thefloralmart.com (24 hour open)

The FloralMart™ is a company of SANKHS GROUPS and we are an Indian multinational brand. We have our corporate head office in Kanpur, Uttar Pradesh, India.

Common order and exchange queries answered

Post-Order Related FAQ

Yes! you can change your order before delivery date. We do not accept any changes on the delivery date or same day delivery orders.

We offer 100% satisfaction guaranteed! to our customers so if you received wrong product than you can call or mail us within 3 hours of delivery. We will rearrange the delivery without any cost.
Kindly note that some of our products are seasonally (flowers, fillers etc) so we can replace that item with or without your permission as per our Substitution Policy.

Because these are perishable, natural and edible items so we do not accept any kind of return or exchange after delivery. 

Yes! we offer Midnight delivery for our prime delivery locations.

Our standard delivery timing is 08:00 AM to 10:00 PM & our Midnight delivery timing is 11:00PM to 01:00 AM.

You can contact our helpline number to update your shipping address within same area. Kindly note once your order is out for delivery than it is impossible to change address.

You can contact on our these helpline numbers;

Landline: +91 512-355-4581 (08:00AM to 10:00PM)

Mobile: +91 7080-80-2018 (08:00AM to 10:00PM)

WhatsApp: +91 7080-80-2018 (09:00AM to 05:00PM)

 

 

Email Sales: sales@thefloralmart.com (24 hour open)

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The FloralMart™ brand is a trademark of Sankhs Groups.
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