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Common queries answered

Frequently asked Questions

We deliver all orders according to their selected date. If no date/incorrect date is selected than we deliver that order within 1-5 days* for flowers & cakes and 5-10 days* for others. 

*in normal delivery conditions.

We offer 100% satisfaction guaranteed! to our customers so if you received wrong product than you can call or mail us within 3 hours of delivery. We will rearrange the delivery without any cost.
Kindly note that some of our products are seasonally (flowers, fillers etc) so we can replace that item with or without your permission as per our Substitution Policy.

You can write your custom message in ‘order notes’ section in checkout. We will write you message on our default message card and send it along with your order. 

We will send your custom message on our default message card without any charges but if you want your own special message card, you can contact on our helpline number.

You can get latest status of your order on ‘Track Your Order’ page or you can directly click here to track your order.

You can contact our helpline number to update your shipping address within same area. Kindly note once your order is out for delivery than it is impossible to change address.

Currently we are shipping within India only. But we are working hard to increase our delivery services outside of India also. 

You can book your order manually also by just calling on our helpline numbers or do a WhatsApp. 

You can contact on our these helpline numbers;
Landline: +91 512-355-4581 (08:00AM to 10:00PM)
Mobile: +91 7080-80-2018 (08:00AM to 10:00PM)
WhatsApp: +91 7080-80-2018 (09:00AM to 05:00PM)

Email Sales: sales@thefloralmart.com (24 hour open)

No! our products are inclusive of all taxes. You have to pay only what you see on product pages.

The FloralMart™ is a company of SANKHS GROUPS and we are an Indian multinational brand. We have our corporate head office in Kanpur, Uttar Pradesh, India.

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The FloralMart™ brand is a trademark of Sankhs Groups.
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